Terms of service

Welcome to ISLĀH! The terms “we,” “us,” and “our” refer to ISLĀH, the company that owns this website and online store. ISLĀH operates this website and all related features, content, tools, products, and services (hereinafter referred to as the “Services”) in order to provide you with a secure, transparent, and personalized shopping experience.

The store is powered by Shopify, which allows us to offer our Services in a seamless and secure manner. These Terms of Service (hereinafter “Terms”) define your rights and obligations as well as those of ISLĀH when you use our Services.

By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our site.

SECTION 1: Access and Account

You must be of legal age in your country of residence to create an account and use our Services.

You are responsible for the security of your login credentials and for all actions taken through your account.

The information you provide when creating your account must be accurate, complete, and up to date.

You may not transfer or sell your account to a third party. Any violation of this rule may result in the suspension or termination of the account.

For purchases made by minors under your responsibility, you guarantee that the minor's use of the Services is supervised and authorized by you.

SECTION 2: Products

We make every effort to ensure that product descriptions and illustrations are accurate and representative.

Colors, dimensions, or other characteristics may vary depending on the screen, product type, or device used.

ISLĀH reserves the right to modify or withdraw any product at any time.

Limitations on stock or access to certain products comply with consumer rights and legal obligations.

SECTION 3: Orders, Returns, and Refunds

Placing an order constitutes an offer to purchase. ISLĀH must confirm acceptance of the order for it to be final.

You have a right of withdrawal for 14 days after receipt of the products. This right allows you to cancel your purchase without justification.

Return shipping costs are covered by ISLĀH if the product is defective, non-compliant, or delivered in error.

The refund includes the cost of the product and standard delivery charges and will be made within 14 days of receipt of the returned product.

Returns must be made in their original packaging and condition. Products damaged by the customer may be subject to a reduced refund.

Purchases must be for personal, domestic, and non-commercial use.

SECTION 4: Pricing and Billing

Prices displayed include all applicable taxes unless otherwise stated. Shipping and handling charges are listed separately.

Promotions and discounts are valid only under the specified conditions and cannot reduce the consumer's legal rights.

Payment information must be accurate and up to date. ISLĀH reserves the right to refuse inaccurate or fraudulent payments.

SECTION 5: Shipping and Transfer of Risk

Delivery times are estimates and may vary depending on the carrier or customs formalities.

Ownership of the product is transferred upon delivery, but your legal rights remain fully applicable, including the right of withdrawal and the legal warranty.

In the case of international delivery, the customer is responsible for any taxes, customs duties, or other fees imposed by the destination country.

SECTION 6: Intellectual Property

All content, trademarks, logos, text, images, videos, and other elements of the Services are protected by intellectual property law.

You may use this content solely for personal, non-commercial purposes.

Any reproduction, distribution, modification, or commercial use without written permission constitutes a violation of the law.

SECTION 7: Optional Tools and Third-Party Links

Some Services may incorporate third-party tools or content, provided “as is.” ISLĀH is not responsible for their accuracy or reliability.

Access to and use of these tools is at your own risk, subject to the terms and conditions of the third-party providers.

SECTION 8: Relationship with Shopify

Although the store is powered by Shopify, all purchases are made directly with ISLĀH. Shopify is not responsible for transactions, product quality, or any disputes.

SECTION 9: Privacy Policy

Your personal data is processed in accordance with the GDPR and Belgian law.

You may exercise your rights of access, rectification, deletion, limitation, and opposition at any time via byislah.business@gmail.com

SECTION 10: Customer reviews and feedback

The reviews, photos, or content you share may be used by ISLĀH for commercial purposes.

You guarantee that this content respects the rights of third parties and is legal.

SECTION 11: Errors and inaccuracies

Typographical, pricing, or availability errors may be corrected.

Orders cannot be canceled arbitrarily; only obvious errors or the impossibility of delivery justify cancellation.

SECTION 12: Prohibited Uses

Illegal, abusive, malicious, or harmful use.

Transmission of viruses, spam, identity theft, or violation of third-party rights.

Unauthorized collection or use of other customers' information.

SECTION 13: Force majeure

ISLĀH cannot be held liable for events beyond its control, such as natural disasters, strikes, cyberattacks, or pandemics.

SECTION 14: Legal warranty

All products are covered by the 2-year legal warranty of conformity provided for by Belgian and European law.

This warranty is in addition to the right of withdrawal and cannot be excluded.

SECTION 15: Limitation of Liability

ISLĀH cannot be held liable for indirect damages, loss of profits, or loss of data, except in cases that cannot be limited: bodily injury, fraud, intentional misconduct, or serious breach of contractual obligations.

SECTION 16: Indemnification

You agree to indemnify ISLĀH and Shopify for any damages caused by your violation of the Terms or your use of the Services.

SECTION 17: Termination

ISLĀH may suspend or terminate access at any time in the event of a breach of the Terms. Certain sections (intellectual property, warranties, indemnification) shall continue to apply after termination.

SECTION 18: Applicable law and jurisdiction

These Terms are governed by Belgian law.

Disputes with Belgian consumers will be brought before the competent Belgian courts.

EU consumers benefit from the mandatory legal protections of their country.

SECTION 19: Changes

ISLĀH may update these Terms and Conditions. Any changes will be notified in accordance with the law.

SECTION 20: Contact Details

Email: byislah.business@gmail.com

Address: [INSERT]

Phone number: [INSERT]

Company number: [INSERT]

VAT number: [INSERT]